At AirFareSwift.com, we strive to provide the best travel services to our customers. However, we understand that plans can change, and cancellations or refunds may be necessary. This policy outlines the terms and conditions for cancellations and refunds on flight bookings and related services.
1. Cancellation Policy
1.1 Flight Ticket Cancellations
- All flight ticket cancellations are subject to the airline’s cancellation policy and fare rules.
- Some airline tickets may be non-refundable, while others may allow cancellations with a fee.
- Requests for cancellations must be submitted at least 24 hours before the scheduled departure.
- AirFareSwift.com service fees charged at the time of booking are non-refundable.
1.2 Name Correction/Change Cancellations
- Once a name correction or change request has been processed, it cannot be canceled or refunded.
- If the airline denies the name correction, we will process a partial refund based on the airline’s policy.
1.3 Other Travel Services
- Hotel bookings, car rentals, and other travel-related services are subject to the policies of the respective service providers.
- AirFareSwift.com does not guarantee refunds for these services unless permitted by the provider.
2. Refund Policy
2.1 Refund Eligibility
- Refunds are only available if permitted by the airline’s fare rules and policies.
- Some tickets may be eligible for a partial refund after applicable airline penalties and service fees.
- Refund requests must be made within the validity period specified by the airline.
2.2 Refund Processing Time
- Refunds, if approved, will be processed within 7-14 business days after receiving confirmation from the airline.
- In some cases, refunds may take up to 4-6 weeks, depending on the airline and payment method.
- Refunds will be credited to the original form of payment used during booking.
2.3 Non-Refundable Charges
- AirFareSwift.com service fees and processing fees are non-refundable.
- Airlines may deduct cancellation charges before issuing a refund.
3. No-Show Policy
- If a traveler fails to check in or board their flight (no-show), the booking may be forfeited, and no refund will be provided.
- Airlines may allow changes or rebooking for a fee in certain cases.
4. Force Majeure Events
- In case of unforeseen circumstances such as natural disasters, political instability, or airline disruptions, AirFareSwift.com will work with airlines to accommodate affected travelers.
- Refunds or rebooking options will be subject to airline policies.
5. How to Request a Cancellation or Refund
- Contact our customer support team via email at [support@airfareswift.com] or call [Customer Service Number].
- Provide booking details, passenger name, and reason for cancellation.
- Refunds or cancellations will be processed according to the airline’s policies and AirFareSwift.com terms.
6. Changes to This Policy
- AirFareSwift.com reserves the right to modify or update this policy at any time. Changes will be effective immediately upon posting on our website.
For any further assistance, please reach out to our support team.
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